Privacy Policy

1. Personal Data We Collect

To deliver our services and process your orders, we collect the following personal information during registration or checkout:

• Full name and detailed delivery address within the Arab Republic of Egypt.
• Contact details, including mobile phone number and email address.
• Electronic payment data (fully encrypted and processed via our approved payment gateway, Paymob; no credit card details are stored on our servers).
• Technical data such as IP address and Cookies to improve and personalize your browsing experience.

2. Purposes of Data Processing

In compliance with Article 3 of Law No. 151 of 2020, we process your personal data solely for the following legitimate purposes:

• Processing, shipping, and fulfilling your apparel and accessory orders.
• Communicating with you regarding shipment updates or address confirmations.
• Complying with local financial and tax obligations, including issuing formal tax invoices.
• Improving the quality of services and storefront layouts at Hepta.

3. Data Sharing with Third Parties

We strictly guarantee that your personal data will not be sold, shared, or rented for marketing purposes. Your information is shared only with external providers crucial to executing operations:

• Courier & Delivery Companies: Sharing name, phone number, and address to facilitate home delivery.
• Payment Gateways (Paymob): Processing card transactions securely.
• Egyptian Law Enforcement or Regulatory Bodies: Only when legally required by an official court order or local laws.

4. Your Rights Under Egyptian Law

The Egyptian Data Protection Law grants you full control over your personal data, including:

• The right to access and receive a copy of your personal data stored with us.
• The right to correct or update inaccurate or outdated records.
• The right to request deletion of your personal data ("Right to be Forgotten") once the legal purpose has concluded (e.g., delivery and invoicing).
• The right to withdraw your consent to data processing at any time.

To exercise any of these rights, contact our Data Protection Officer at: support@hepta-eg.com

5. Data Security & Retention

We apply strict technical and administrative protocols to protect your data. Your data is retained for the duration required by Egyptian corporate tax and commercial laws to resolve audits and tax filings.