Terms & Conditions

1. General Exchanges & Returns Policy

In compliance with Article 17 of the Consumer Protection Law No. 181 of 2018, we adhere to the following policies:

• 14-Day Return Window (No-Reason): Customers have the right to exchange or return any product within 14 days of receipt without providing a reason, provided the items are in their original condition (unworn, unwashed, in original packaging, and with all price tags and labels intact).
• 30-Day Defective Return Window: Customers have the right to exchange or return any product within 30 days of receipt if the product contains a manufacturing defect or does not match the specifications advertised on our website (Article 21 of the Law).
• The customer bears the shipping costs for standard exchanges or returns. Hepta covers all return logistics fees if the exchange is due to a verified manufacturing defect or an order packing error.

2. Products Excluded from Returns

In accordance with the executive regulations of the Consumer Protection Law, the following items are strictly excluded from exchange or refund:

• Custom / Print-on-Demand Items: Apparel designed or printed on demand based on specific customer instructions (such as custom prints created using our web designer) is non-returnable and non-exchangeable unless there is a clear manufacturing defect or printing error.
• Underwear, socks, and swimwear due to hygiene regulations.

3. Cash on Delivery (COD) Abuse Policy

Due to the logistics costs incurred by returned shipments, we enforce the following rules to prevent the abuse of our Cash on Delivery service:

• The customer is obligated to accept the shipment and pay the invoice amount to the courier upon arrival.
• If a customer refuses delivery without a valid legal reason (e.g. damaged goods), or if the courier fails to contact the customer after 3 consecutive attempts, Hepta reserves the right to suspend the customer's eligibility for Cash on Delivery for future orders, requiring advance online payment (Credit/Debit Card/Fawry) for all subsequent requests.

4. Sizing & Fabric Washing Disclaimer

All measurements displayed in our sizing charts are approximate guidelines subject to standard industry tolerances (+/- 2 cm).

Washing Care Disclaimer: Hepta garments are made from premium cotton fabrics and require specific care. We disclaim all legal liability for any shrinkage, color bleeding, or fabric degradation resulting from improper washing, cleaning, or drying methods contrary to the instructions listed on the inner care label (e.g. washing in hot water, using bleach, or tumble drying when not recommended).

5. Governing Law & Jurisdiction

These Terms and Conditions shall be governed by, construed, and enforced in accordance with the laws of the Arab Republic of Egypt. The competent courts in Cairo shall have exclusive jurisdiction over any disputes arising from your use of this store or purchases made herein.